Google IT Support Professional Certificate

This is a hands-on, online program designed to prepare beginning learners for entry-level jobs in IT support. Developed by Google, the program covers the fundamentals of IT support, including troubleshooting, customer service, networking, operating systems, system administration, and security.

Prerequisites:

While the Google IT Support Professional (ITSP) Certificate course is beginner-friendly, it is neither entry-level nor basic. The following skills are a helpful foundation to succeed in this course:

  • Some understanding of how to navigate between software programs, browsers, and multiple open windows
  • Some knowledge of command-line interfaces and how to utilize them
  • Some understanding of Microsoft’s MS Windows and its structure

Expected time commitment:

1 hour/week for 23 weeks (137 hours of coursework)

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